Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Float Frequency Ltd, a company registered in England and Wales under company number 14986635 (registered office: 128 City Road, London, England, EC1V 2NX), which operates 1Presence ("1Presence", "we", "us"). By creating an account or using 1Presence ("the Service"), you agree to these Terms. If you do not agree, do not use the Service.

1Presence provides a personal AI agent that maintains persistent memory, a personal knowledge vault, and session history across conversations. Each user receives a dedicated agent instance running on our infrastructure. The Service also lets you connect third-party accounts so your agent can read information and, where you allow it, act on your behalf; create and manage additional agents; and generate media such as images, video, and audio. These capabilities are described in sections 7 and 8.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will give reasonable notice of material changes where possible.

• You must be at least 18 years old to create an account. 1Presence is not intended for use by anyone under 18, and we do not knowingly provide the Service to under-18s. Age suitability explains why the limit is 18 and what to do if you believe a child has an account.
• You are responsible for maintaining the security of your credentials. Do not share your password.
• You are responsible for all activity that occurs under your account.
• One account per person. Do not create accounts on behalf of others without their knowledge.
• You must provide accurate information when creating your account.

You may use the Service for any lawful personal or professional purpose. You must not:

• Use the Service to generate content that is illegal, harmful, threatening, abusive, defamatory, or infringes the rights of others.
• Generate, or use the Service to create, the likeness or voice of a real person without their clear consent, or any content that impersonates a person or organisation in a misleading way.
• Create sexual content involving any real person without their consent, or any sexual content involving a minor.
• Create or distribute deceptive synthetic media (for example, fabricated images, audio, or video presented as real) intended to mislead.
• Attempt to circumvent, disable, or interfere with security features of the Service.
• Attempt to access another user's account, data, or agent pod.
• Use the Service to generate spam, phishing content, or deceptive material.
• Reverse engineer, decompile, or extract source code from the Service.
• Use automated scripts to make excessive requests that degrade service for others.
• Resell or sublicense access to the Service without our written consent.
• Connect an account you are not authorised to connect, or use the Service to take actions you are not permitted to take in a connected service.
• Use the Service in any way that violates the acceptable-use policies of the AI providers that power the Service, as they apply to end users.

We may suspend or terminate accounts that violate these rules at our discretion.

You own all content you create — messages, vault notes, and any other material you upload or generate through the Service. You grant us a limited, non-exclusive, royalty-free license to store, process, and transmit your content solely as necessary to provide the Service to you.

We do not claim any ownership over your content. We do not use your content to train AI models. You can export or delete your content at any time.

The Service lets you share documents with other people — either with named users or via a shareable link. When you share content, you are responsible for what you share and with whom, and you grant the recipients you choose access to that content for as long as the share remains active. Do not share content you do not have the right to share. We may remove or disable access to shared content that breaches these Terms or the rights of others.

You are responsible for ensuring your content does not violate any law or third-party rights.

Your agent's responses are generated by an AI model and may be inaccurate, incomplete, or outdated. You should not rely on agent responses as professional advice — medical, legal, financial, or otherwise. Always verify important information with a qualified professional.

We are not liable for any decisions you make based on content generated by your agent.

The Service can generate media — including images, video, and audio, and can synthesise a voice from a short sample you provide. This media is produced using specialist third-party AI providers; the prompts and any reference material you supply are transmitted to those providers to create the output, as described in our Privacy Policy.

As between you and us, you own the media you generate, to the extent ownership is available under applicable law and the terms of the underlying providers. The legal status of rights in AI-generated output is unsettled in some jurisdictions, and similar output may be generated for other users — we do not guarantee that anything you generate is unique or protectable, and you should not rely on exclusivity.

You must hold all rights necessary for any material you upload as a prompt, reference, or voice or likeness sample, and your use of generated media must comply with section 4. You are responsible for how you use and publish generated media, including making clear that content is AI-generated where the law or the context requires it.

You may optionally connect third-party services to your agent. Connections are made through each service's own authentication flow, and your use of each connected service remains subject to that service's own terms and policies. We are not responsible for third-party services, their availability, or changes they make to their interfaces.

You must have the right and authority to connect each account. Where an account is owned or administered by an organisation — for example a workplace email, code, messaging, or document account — you are responsible for ensuring you are permitted to connect it and to take actions through it.

You can instruct your agent to take actions in connected services, such as sending email, posting, creating calendar events, or opening pull requests, and you can automate some of these actions through workflows. You are responsible for all actions taken under your account, including automated ones, whether or not you review each action beforehand. You can disconnect any service at any time, which revokes our stored access for that service.

The Service is offered on a paid subscription, with a free allowance so you can try it. New accounts start with a credit toward usage and do not require a card. Current pricing — including the monthly subscription fee, the usage credit included with it, and the cost of usage beyond that credit — is shown in the application and may change as described below.

• Subscription. Paid plans are billed in advance on a recurring basis (for example, monthly) and renew automatically until you cancel. Each billing period includes an allowance of usage credit; allowance applies to that period and does not roll over unless we say otherwise.
• Usage beyond your allowance. Usage above your included credit — including media you generate — is drawn from your balance at the rates shown in the application. You can set a monthly spending cap; we will not charge you beyond a cap you have set, and the Service may pause chargeable activity when the cap is reached.
• Payments. Payments are processed by our third-party payment provider. We do not store your full card details. You authorise us and our provider to charge your chosen payment method for amounts you incur.
• Taxes. Prices are shown inclusive of any applicable taxes where required by law; otherwise applicable taxes are added at the point of payment.
• Price changes. We may change our fees or usage rates. We will give you at least 30 days' notice of material changes, which take effect from your next billing period. You may cancel before they take effect.
• Cancellation. You may cancel at any time. Cancellation stops future renewals; you keep access until the end of the period you have already paid for. Except where the law requires otherwise, fees already paid and the unused portion of any included or purchased credit are non-refundable.
• Failed payment. If a payment fails, we may suspend, downgrade, or limit your access until the amount due is paid.

If you are a consumer in the UK or EU, you have a statutory right to cancel certain purchases within 14 days. By asking us to begin providing the Service (or chargeable usage) during that period, you agree we may start straight away, and you acknowledge that you lose the right to cancel digital content and services once they have been fully supplied. This does not affect your other statutory rights.

We aim to keep the Service available but do not guarantee 100% uptime. We will make reasonable efforts to schedule maintenance outside peak hours and to notify users in advance of planned downtime.

Support is available via support@1presence.com. We aim to respond within 2 business days.

The 1Presence name, logo, design, and underlying technology are owned by Float Frequency Ltd and protected by intellectual property law. Nothing in these Terms grants you any right to use our trademarks or branding without our written consent.

Feedback or suggestions you provide about the Service may be used by us without obligation to you.

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, accuracy, and non-infringement.

We do not warrant that the Service will be error-free, uninterrupted, secure, or that defects will be corrected.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

Subject to the paragraph above, and to the maximum extent permitted by applicable law, our total liability to you for any claim arising out of or relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) fifty U.S. dollars (USD 50).

Subject to the first paragraph of this section, we are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of profits, or loss of goodwill, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages — in those jurisdictions our liability is limited to the fullest extent permitted by law.

To the extent permitted by applicable law, you agree to indemnify and hold harmless Float Frequency Ltd and its officers, employees, and agents from any claims, damages, losses, and reasonable expenses arising out of or relating to: your content; media you generate or actions you take through the Service, including in connected services; your use of the Service in breach of these Terms or any law; or your violation of the rights of any third party. Nothing in this section limits your rights as a consumer where the law does not allow it.

You may delete your account at any time from within the Service or by emailing support@1presence.com.

We may suspend or terminate your account if you violate these Terms, if required by law, or if we discontinue the Service. We will give reasonable notice where we are able to.

On termination, your right to use the Service ends immediately. We will delete your data in accordance with our Privacy Policy.

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws in your country of residence provide otherwise.

These Terms, together with our Privacy Policy, are the entire agreement between you and us about the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not transfer your rights or obligations under these Terms without our consent; we may transfer ours, for example as part of a merger, acquisition, or sale of assets, provided your rights are not materially reduced. These Terms do not create any rights for third parties. We are not liable for any failure or delay caused by events beyond our reasonable control. We will send notices to you by email or through the application, and you consent to receiving communications from us electronically; you can reach us at the addresses in these Terms.

We may update these Terms from time to time. We will notify you of material changes by email or in-app notice at least 14 days before the new Terms take effect. Continued use of the Service after that date constitutes acceptance.

Questions about these Terms: hello@1presence.com.