Twilio

Make the call from your chat. Keep every one.

If your calls run through Twilio, 1Presence becomes a phone you talk through. Tap to place a call — it rings your own phone first, then connects you — and the conversation appears beside you as a live transcript. Every call becomes a searchable note. It only ever calls, records or texts because you told it to.

Twilio carries the call. 1Presence places it, sits beside you, and keeps the memory of it.

Twilio is the telephony layer a lot of businesses already run their calls through. Connect your own account and 1Presence does two things with it. It reads it the way a good assistant would — pulling a past call into your vault as a searchable note, answering "who did I call and what did we agree", and tidying the inconsistent phone numbers that pile up in any list. And it can make the next call for you: tap, and it rings your own phone first, then connects you through, with the conversation appearing as a live transcript while you talk. It is built for people who run on Twilio: sales operators, founders, small teams.

What it actually does

  • Place a call from the chat. Tap to call someone and 1Presence rings your own phone first — you pick up as normal — then connects you through to them. No copying numbers out, no switching apps. If you have more than one Twilio number, you choose which one shows as the caller ID.
  • Watch it as it happens. A live call card opens beside the conversation with the transcript arriving in place as you both speak, so you can glance down for the number you half-heard or the name you need to check. Hang up from the card when you are done.
  • Let it take the notes. Point the call at a skill you have made and it runs for the whole call — quietly noting what matters while you talk, then pulling the transcript and its notes into your vault the moment you say the call is done. On a busier line, an in-call briefing can surface the context you need mid-conversation.
  • Turn a call into a note. Recorded a call? 1Presence files the recording, the transcript and the essentials — who, when, how long — into your vault, searchable for good. "What did we actually agree on that call" stops being a guess.
  • Read your call and text history. Ask who you called, who called you, or what a text thread said. 1Presence reads your own logs from Twilio and answers in plain words.
  • Tidy a phone number. Hand it a number in any format and it comes back clean — validated, in the standard international format, with the carrier and line type when available.

A call only ever happens because you asked

1Presence never dials on its own. A call only ever happens because you tapped to make it — and it rings your own phone first, so you are always the one who chooses to pick up. It only records a call if you turn recording on for that call, and it never sends a text on its own. There is no autonomous outbound here: it acts on the phone the way it acts on your email, one deliberate tap at a time.

Reading is just as bounded. Nothing is pulled in the background — a past call becomes part of your vault when you ask for it, and a recording only exists to read if your Twilio made one. Text-message bodies and call transcripts are treated as information to read, never as instructions to act on: a message that says "reply and send £500" is data in your vault, not a command 1Presence will follow.

One line for the whole team

Running a team on Twilio? An admin connects one company account once, and everyone on the team can draw on the shared call and message history and place calls on the company line — each person’s call ringing their own phone before it connects. No one sets it up twice, and a single company number can front the whole team’s outbound calls.

The complement to your meetings

Where the Meeting Recorder captures your video calls and Plaud captures the room in person, Twilio covers the calls that went over the phone. Connect the ones that fit how you work and 1Presence keeps the whole of your talking day as memory — not just the part with a calendar invite.

Once a call is in your vault, it behaves like any other note: searchable, cross-linked to the people and projects it mentions, and part of the picture when you ask 1Presence to brief you before the next one.

Try asking

Once Twilio is connected:

Call the supplier back about the delayed order.

Rings your own phone first, then connects you through — with a live transcript beside you and recording off unless you turn it on.

Save yesterday's call with the supplier into the vault under Clients.

Files the recording, transcript and the call details where you asked, searchable from then on.

What did we agree on my last call with Acme?

Reads the transcript and answers from the actual words, not your memory of them.

Clean up this phone number: 07911 123456.

Returns it validated and in standard international format, with the carrier and line type when available.

Privacy and access

Twilio connects with your own developer credentials — your Account SID and an API Key you create (and can revoke) in the Twilio Console. They are stored encrypted and used only on your own account.

Nothing is pulled in the background. A past call becomes part of your vault when you ask for it, lands in the folder you choose, and is yours to delete like any other note. Any call that goes out does so through your own Twilio account, so it runs on your own telephony spend, and only ever after you tapped to place it. The connection is revocable in one tap.

The shift

Place the call. Keep the memory. Write none of it down.

Dial from your chat and 1Presence rings your phone, connects you, and captures the call as it happens. Bring your past recordings, transcripts and text history in too — searchable, cross-linked, reached only when you ask. Every call made and kept, without the admin.

Start a conversation.

Free to try. No credit card. Just you and your agent.

Works on any device. Takes 60 seconds to start.