Your account, your data, your exit.

You sign in with an emailed code or link, with Google, or with Apple — there is no password to invent, store, or forget. Your account is tied to that address.

Need to move your account to a different email? Write to support@1presence.com from your current address and we will sort it with you.

Three things make up "your data", and each is yours in a concrete way:

• Your vault — real markdown files in cloud storage scoped exclusively to your account. Not a proprietary database: plain files, readable anywhere, compatible with Obsidian. About the vault.
• Your memory — the accumulated understanding of who you are and what matters to you, kept in your own isolated instance. You can browse it and correct it any time. About memory.
• Your conversations — the running history of everything you and your agents have said, private to you.

We do not train models on any of it, and none of it is sold. Ever. The privacy page covers isolation and encryption in detail.

Your vault is plain markdown from the start, so there is no lock-in to escape. Any document downloads from its own page — as markdown, PDF, or Word — and export keeps working after you cancel.

Your memory — the map, the knowledge graph, and the agent diary — exports as one JSON file from any memory screen. Tap "Export memory as JSON"; the file opens in any editor.

Want a whole folder at once? Open it in your vault and tap Download — you get a zip of everything inside, folders and all, with the structure intact. Do it at the top of your vault and the zip is the whole thing, ready to open in Obsidian or any editor.

Plans start at $8 a month and include AI credit; you can top up, set a monthly cap the platform will never cross, and see where your balance stands at all times. When credit runs out, 1Presence pauses and tells you plainly — no surprise bills. The full story, including refunds, lives on the pricing page.

Cancel inside the app, any time — no email-the-team friction. You keep everything you paid for until the end of your cycle, and your vault remains accessible for 30 days after that so you can export at leisure. Credit you topped up stays yours: keep spending it, or ask us to refund the remainder.

Deletion is self-service and complete. In Billing → Delete account, type your account email to confirm. Deletion is scheduled with a seven-day grace window — a safety margin, not a dark pattern: sign back in during those seven days and you can cancel it with one tap, with everything intact.

When the window closes, your account, vault, memory, conversations and billing record are removed. Two notes: export anything you want to keep before the window closes, and if you have unspent paid credit, ask for a refund first — deletion removes the billing record it would be refunded to.

Cannot sign in? Write to support@1presence.com from the address on your account and ask us to delete it. We will check it is you, then run exactly the same deletion — same seven-day window, same complete removal.

What is kept, and for how long. Removal from our live systems happens within 30 days of the grace window closing. Copies that linger in backups and in our cloud storage’s deletion-protection window are purged within 90 days. Diagnostic server logs, which carry timestamps and error codes rather than anything you wrote, are kept only as long as they are needed, then purged. Our payment processor keeps a record of transactions it has already handled, because financial law requires it of them — that record is invoices and amounts, never your conversations, vault or memory. Where the law obliges us to hold anything else, we hold it for exactly that long and no longer.

You do not have to delete your account to delete things in it. Any vault document can be removed permanently from its own page. Disconnecting a connector revokes our access to that service and removes the credential we held for it. Dashboards can be deleted from the dashboard itself. A conversation can be deleted from its own menu, or by asking. And you can simply ask 1Presence to forget a specific memory — it will confirm before it does.

Want something removed that you cannot reach yourself? Write to support@1presence.com from the address on your account, describe what you want deleted, and we will do it and tell you what was removed. Your account and everything else stay exactly as they are.